If your request is related to a Thomson product, please visit Thomson Consumer Website.If your request is related to a cable gateway, set-top box or any other video device, please contact directly your usual service provider or your distributor/reseller support service.
If your request is related to a ADSL, VDSL, Fiber gateway outside of Europe, Middle-East or Africa, please contact directly your usual service provider or your distributor/reseller support service. For Open Source software codes, please visit our dedicated section. Please contact directly your usual service provider to request firmware updates. The support service does not provide any firmware updates, which are directly handled by service providers. Any form that is not filled in properly or has insufficient information will not be answered. Our support service will come back to you as soon as possible. 
If you are an end-user of a Technicolor ADSL, VDSL, Fiber gateways or connected devices (accessories) based in Europe, Middle-East or Africa, please call our support service or fill in the below form with all required information.
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